Here at MarketMeSuite, we’re constantly trying to find ways to turn followers into customers, but then it dawned on us, what about REPEAT customers? This is where customer relationship management comes in.
Lets say you get a tweet that says “I need help with the order I just placed with you! Help!” You can @reply them and attempt to help in 140 characters or less, or get them to email your help desk. But what if you could turn simple tweets into actual support tickets?
With Twickets in MarketMeSuite, you can! You can enter your details in our settings, and within in moments you can be turning tweets into twickets. Think about how impressed your customer will be when you take their tweet and treat it like a full fledged support request. You can reply in detail (not just 140 characters) and then tweet the response back to them, and a link will generate to read the full reply.
You can read the zendesk article here. Here is short video how to create Twickets inside MarketMeSuite:
http://screencast.com/t/sY4Q3FoVq4V
Read more about this integration here:
http://marketmesuite.com/zendesk-integration/
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MarketMeSuite allows small businesses to manage and monitor their social media, as well as create new targeted leads, build relationships with new and existing customers.
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